menu

Apply for Implementation Consultant/Business Analyst

April 29th, 2022

Kharkiv, Kyiv, Uzhhorod, Dnipro, Lviv, Remote

Required skills

– 4-5 years of experience in such positions as a Business analyst, Customer Service Manager
– Experience in implementing SAS solutions
– Experience in working with SAP or Salesforce tools
– Strong analytical & logistical skills
– Well-developed verbal and written communication skills
– Ability to perform As-is and To-Be analysis
– Excellent time management skills and ability to quickly jump from one focus to the next
– Ability to identify and escalate systemic outages as well as blockers to new customer implementations
– Experience in troubleshooting and creating reproduction documentation on reported issues
– Level of English: Upper-Intermediate

As a plus

– Understanding of the transportation and logistics industry, preferably focused in the RFP and Bid process
– Experience in working on discovery phases
– Knowledge of account onboarding and Carrier sourcing
– Experience in training groups and individuals via video conferencing

Responsibilities

– Work with the engineering team to prepare a new customer environment
– Working closely with customers to understand their business requirements
– Customize environment as defined by customer-specific sales demos
– Set up a QA environment to ensure correct set-up and functionality
– Host End-User Training Sessions, Train-the-Trainer Sessions, and Customer-Admin Training Sessions
– Work with the customer to ensure customer data is being captured to facilitate reporting and dashboards
– Model the customers’ process within the client’s platform
– Assist in uploading customer historical data into the client’s system, including mapping and customer calls to ensure understanding of data and how to translate it into the system
– Ensure new customer satisfaction throughout the onboarding process
– Document customer configuration at the time of go-live
– Facilitate smooth handover of fully onboarded clients to the full Customer Success Team
– Assist in customer support for both new customers and previously implemented customers
– Monitor the customer support desk
– Provide timely responses to end-user support inquiries, complaints, feedback, and enhancement requests
– Verificate and escalate system outages reported by customers
– Troubleshoot issues and bugs, resolving as much as possible before engineering intervention
– Document reproduction steps for bugs on designated engineering boards
– Assist in prioritizing issues and bugs based on customer communications, process disruption, and new customer implementations
– Configure workflow processes and updates to a data structure in software and document custom configurations, when the customer engages in professional service hours

We offer

– High compensation according to your technical skills
– Long-term projects (12m+) with great Customers
– 5-day working week, 8-hour working day, flexible schedule
– Democratic management style & friendly environment
– WFH mode
– Annual Paid vacation — 20 b/days + unpaid vacation
– Paid sick leaves — 6 b/days per year
– Ukrainian official holidays
– Corporate Perks (external training, English courses, corporate events/team buildings)
– Cozy office in the center of the city
– Coffee, cookies and other goodies
– Professional and personal growth

Project description

Client’s platform helps commercial teams win more RFPs, minimize scope creep, and build customer relationships at scale. It helps sales and pricing managers take the right steps to qualify and respond to increasingly complex bids and, when they’ve won the business, accelerate time-to-value while ensuring compliance and delighting the customer. The platform combines such tools as rate intelligence and machine learning.

The client’s portfolio includes freight forwarders, carriers, domestic brokerages and software companies that developed TMS, rate engines, supply chain automation and CRMs.