Building an Omnichannel Cloud Platform

Bright Pattern

Konstantin Kishinsky
Founder and CTO at Bright Pattern


“Regarding KitRUM’s technical skills and experience, they bring us a lot. I think this is the most important part when we’re talking about software. ”

Project Overview

Bright Pattern offers innovative cloud contact center solutions that empower mid- and enterprise-size businesses to deliver a great customer experience across all communications and messaging channels.


We developed an omnichannel cloud platform with embedded AI that can be deployed without costly professional services with the following features:

  • Automatic call distribution (ACD) 
  • Call transfer and three-way calling
  • Computer telephony integration (CTI)
  • Workstation recording
  • Interactive voice response (IVR)
  • Performance evaluation
  • Predictive dialer
  • Speech analytics

Tech stack we used

  • Java
  • Python
  • .NET
  • WSO2
Customer services
12 months
Collaboration period

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