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Building an Omnichannel Cloud Platform

Bright Pattern

Konstantin Kishinsky
Founder and CTO at Bright Pattern

 

“Regarding KitRUM’s technical skills and experience, they bring us a lot. I think this is the most important part when we’re talking about software. ”

Project Overview

Bright Pattern offers innovative cloud contact center solutions that empower mid- and enterprise-size businesses to deliver a great customer experience across all communications and messaging channels.

Solution

We developed an omnichannel cloud platform with embedded AI that can be deployed without costly professional services with the following features:

  • Automatic call distribution (ACD) 
  • Call transfer and three-way calling
  • Computer telephony integration (CTI)
  • Workstation recording
  • Interactive voice response (IVR)
  • Performance evaluation
  • Predictive dialer
  • Speech analytics

Tech stack we used

  • Java
  • Python
  • .NET
  • WSO2
🇺🇸
US
Location
Customer services
Industry
12 months
Collaboration period

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